Lovely Colours

Adding Colour To Every Celebration
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ORDERING
It couldn't be simpler to order any of our products or services:
Online
Simply send us an e-mail with your requirements. We will confirm receipt of your order to your email or give you a phone call.
We aim to fulfil all orders from our stock within one working day. Which means we will despatch your goods the day after we receive your order.
By phone
Give us a call us on:
• UK residents phone - 01708 862707, 079 8297 7638
• Non-UK residents phone - +44 1708 862707, +44 79 8297 7638
By Fax
• UK residents phone - 0871 751 0488
• Non-UK residents phone - +44 871 715 0488
PRODUCT STOCK INFORMATION
All the products displayed on our website are held on our site in stock (or due in shortly from our suppliers). If the quantity of stock you want is not currently available in our warehouse, a member of our sales team will contact you via phone before your order is dispatched. In the unlikely event that the goods are unavailable, the customer will be notified by email. If in waiting for our new stock to arrive, our delivery date appears to put your party at risk, we will contact you to discuss other alternatives.

PAYMENT

Upon placing your order, a 50% deposit will be required before the order can be accepted and processed. Payment is taken online via paypal and in person by cash or cheque (accompanied with a cheque guaranteed card). The balance is then due two weeks before your event date.  

 

CONTRACT WITH CUSTOMER 
The contract between Lovely Colours and the customer comes into existence upon acceptance of the customers order i.e. when a 50% deposit of the total payment has been received. Lovely Colours reserves the right to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies.

DELIVERY
Lovely Colours will deliver the goods ordered to the delivery address supplied by the customer. If your order does not arrive as expected, contact us immediately and we will make every effort to rectify the situation. Please check your delivery on receipt. All missing or damaged goods must be reported to us via telephone within 2 working days from receipt of goods. We may not be liable to any charges or refunds after this period.

 

 HIRING OF GOODS

1. All hired goods are and remain the property of Lovely Colours Ltd

2. The hire period shall be the event date stated and collection is made on the same day.

3. The Hirer shall be solely responsible for the hired goods and shall be responsible for insuring the goods from time of installation/acceptance until return and acceptance of goods back into the possession of the owner.

4. The Owner shall not be responsible for injury or damage to persons or property sustained arising from any hired goods.

5. In the event of a cancelled booking, a cancellation charge will be levied by the Owner, at 30% of the total value of the order. Cancelled bookings with less than 4 weeks before the Hire Period will require full payment.

6. A non refundable 30% deposit is required to secure all bookings. Deposit must be sent back with the completed booking form.

7. A refundable deposit is returned to the hirer when all hired goods are received in satisfactory condition.

8. Full payment for all hired goods is required 14 days before the hire period. The hirer is responsible for ensuring that all payments have been received by the owner.

9. Shortages and damages to hired goods - On collection, if any of the hired goods are missing or damaged, then the owner will send a replacement invoice to the hirer, and the amount deducted from holding deposit.

Standard laundering and cleaning is included in the price of the Hired Goods. However, if the owner finds permanent damage through mistreatment has been caused to hired goods for example rips, cigarette burns, candle wax, excessive food and drink stains etc. Replacement charges for all hired goods are available upon request by the hirer. Replacement invoices will be issued within 14 days after the hire period.